Refund & Exchange Policy — Hamsa To Go

1. Nature of Orders

Drinks and food items are freshly prepared upon order confirmation, so the refund policy is limited accordingly.

2. Order Cancellation

An order can be cancelled with a full refund only while it is still in "Received" status and preparation has not started. Once an order moves to "In Progress," it cannot be cancelled.

3. Order Errors

If you receive an order different from what you ordered, or with a clear quality defect, please contact the cafe staff immediately upon pickup for a replacement or refund.

4. Item Unavailability

If an item becomes unavailable after your order is confirmed, we will contact you and refund the value of that item only.

5. Refund Method

All refunds are issued to the original payment method used, processed through the Moyasar payment gateway, and may take 3–5 business days to appear depending on your card issuer's policy.

6. Non-Refundable Cases

Orders cannot be refunded once they reach "Ready for Pickup" or "Picked Up" status, except in the case of a clear product defect.

7. Contact

To request a refund or exchange, please contact us using the contact details provided in the app as soon as possible.